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                                    ADHESIVE TECH CENTER FACILITIES TO SERVE YOU
The Story of our Company
Sales and Marketing
Tech Center Lab
Customer Service
Bookkeeping
Purchasing
Warehouse and Shipping
Officers
Who Is Who?
Our Performance...A Report from our customers.

                                                  MISSION STATEMENT
On-Hand Adhesives, Inc. is committed to be the First Choice Adhesive Supplier of
Quality Solutions, Quality Products and Quality Service in the markets we serve-working
to insure that customers want to buy from us , suppliers, want to sell to us and people
want to work for us. On-Hand Adhesives, Inc. is committed to continuous improvement.

Click on photos for larger view
                                               The Adhesive Tech Center Lab

                                                 The Glu Guru
                                                          Customer Service

      Mike                         Lin                       Denise                        Julie                    Dana
                                          Sales

    Marie                             Jim                  Sales Technicians          Gail                Karen
Sales Manager             Product Manager                                          Purchasing      Bookkeeping
                                                       Adhesive Warehouse



     Israel                Shannon                                 Lunch Room                         Gym
                    Shipping/Warehouse Mgr
                                                                                Office

                                                        Officers

                    Mike Cooper           George Cooper         Margaret Cooper
                       President               Treasurer                 Vice President
                       Secretary                Chairman

WHO IS WHO?

Sales and Marketing
Adhesive Technicians
Cooper, George
Cooper, Mike
Cooper, Stephanie
Doherty, Brian
Hunt, Jim
Masini, Mathew
Shenfeld, Marie, Sales Mgr.
Sliwa, Lin
Tawil, Gabriel

Internet
George Cooper,Webmanager
Julie Sperandeo, Webmaster

Customer Service
Cooper, Denise
Fries, Karen
Ferguson, Dana
Sliwa, Lin
Sperandeo, Julie

Bookkeeping
Fries, Karen

Accounting
Clifton Gunderson LLP

Purchasing
Digiannantonio, Gail

Warehouse and Shipping
Cooper, Shannon-Manager
Vargas, Israel

Officers
George L Cooper,
   Chairman. Treasurer
Michael J Cooper
    President, Secretary
Margaret M Cooper,
    Vice President

OUR PERFORMANCE...A Report from our Customers

1.Telephone Courtesy?
    "very professional and polite "

2.Quality and speed of service?
"On-Hand has bent over backwards for us"

3. Quality of merchandise?
   "Merchandise met the specs required"

4. Was sales person helpful?
    "You are always a pleasure to work with."

5.Accuracy of billing?
                "No problems"

6. About our website?
"The Web Site is fine. I had absolutely no
trouble finding the product I wanted and
appreciate the quick delivery."

7. Personal attention
"You are welcome for the order, and thank you
for your personal attention. Good customer service
means everything. The website was great and I found
what I needed easily, and the check out process was
smooth as well"

8.Communications
"Thank you - great communication!!!"

9.Customer Relations
"It is a pleasure working with you and
others at your company. You are true professionals
in customer relations."

10. Products in Stock
" What a plus for us that you had the material in